Refunds & Returns
How to raise a request, who decides it, and what happens to your money while it is being decided.
1. The short version
- Loopy is not responsible or liable for any refund, return or cancellation.
- The Seller decides every cancellation, return and refund, and the Seller's decision is final, every time.
- Loopy only helps you reach the Seller and acts on the Seller's decision.
- The 5% Platform Fee is never refunded.
2. How to ask for a cancellation, return or refund
2.1 Contact the Seller through the storefront or your order page. You can also email loopynowshopsupport@gmail.com with your Order number and a description of the problem, and we will pass your request to the Seller.
2.2 Ask within 7 days of delivery where possible, and include photos where relevant. Requests made later are at the Seller's discretion.
3. What Loopy does
- We pass your request to the Seller within 7 business days.
- We tell you the Seller's decision within 7 business days of your request.
- We act on the Seller's decision as set out in section 4.
We do not decide whether a cancellation, return or refund is owed, and we do not refund from our own funds.
4. When the Seller approves
4.1 The Seller refunds you directly to the UPI ID or account you paid from. If Loopy is still holding the payment, we return it to you on the Seller's instruction.
4.2 An approved refund is started within 7 business days of approval. When it reaches you depends on your bank or UPI app.
5. When the Seller declines or does not respond
5.1 If the Seller declines, the Seller's decision stands and no refund is made.
5.2 If the Seller does not respond, we will remind the Seller and tell you where things stand. We cannot make the decision for the Seller.
6. Loopy's role and limits
Loopy is a platform, not the seller. We are not responsible for the quality, condition, safety, description or delivery of any product, or for any Seller decision. Loopy's help with a request does not make Loopy liable for the outcome.
7. Orders placed without authorisation
Loopy does not refund Orders placed without the account holder's authorisation, including Orders placed by a minor. You may ask the Seller to refund as a goodwill gesture and we will pass your request on.
8. Platform Fee
The 5% Platform Fee is not refundable in any case.
9. Your other rights
Nothing here affects any rights you have against the Seller, or against your bank or UPI app provider, under the law.
10. Contact
Grievance Officer, Loopy (Support Team)
Email: loopynowshopsupport@gmail.com
We acknowledge within 48 hours and aim to respond within 7 business days, and in any case within one month.