Terms of Service

1. Who runs Loopy

1.1 Loopy (www.loopynow.shop) is operated from Mumbai, Maharashtra, India.

1.2 Loopy may transfer its business, and its rights and obligations under these Terms, to another person or entity, including a successor or acquirer. We will tell Users on the Platform or by email before the transfer takes effect, and the new operator will be bound by these Terms.

1.3 Nothing on the Platform claims that Loopy holds any licence or authorisation from any regulator, other than any we state expressly.

2. Meanings

• Platform: the Loopy website and the checkout links, storefronts and order pages it provides.
• User: anyone who uses the Platform.
• Buyer: a person who places an Order.
• Seller: a person who lists products or services on Loopy.
• Order: a purchase made through the Platform.
• Payment Provider: FamGateway, the service we use to collect UPI payments.
• Platform Fee: the 5% fee charged to the Buyer on each Order.
• Settlement Delay: the period of about 24 hours from when an Order is placed, during which Loopy holds the payment before releasing it to the Seller.

3. What Loopy is

3.1 Loopy is an online platform that connects Buyers and Sellers. The contract of sale is between the Buyer and the Seller. Loopy is not the seller of any product, does not own or handle the products, and does not guarantee their quality, safety, legality or delivery.

3.2 Loopy provides the tools for listing, checkout, payment collection and order tracking, and it collects and releases payments as set out in these Terms and in Selling on Loopy.

4. Who can use Loopy

4.1 You must be 18 or older and able to enter a binding contract to create an account or place an Order.

4.2 Orders placed without the account holder's authorisation, including by a minor, are dealt with under Refunds and Returns.

5. Accounts

5.1 Accounts are created with Google Sign-In. You are responsible for all activity on your account and for keeping your Google login secure.

5.2 Give accurate information. We may suspend or close accounts that give false information, break these Terms, or put other users at risk.

6. Fees and payments

6.1 Payments on Loopy are made by UPI only, through FamGateway. No other payment method is accepted.

6.2 The Platform Fee (5%) is shown to the Buyer at checkout and paid by the Buyer on top of the price. It is not deducted from the Seller's payout.

6.3 The Platform Fee is not refundable in any case, including cancellations, returns, refunds, failed deliveries and Orders cancelled by the Seller.

6.4 Loopy holds each payment for the Settlement Delay and then releases it to the Seller, unless a fraud check, legal requirement or wrong payout detail means we hold it longer. Payout details are in Selling on Loopy.

6.5 If a UPI payment is debited but the Order fails, we will start the reversal or refund within 7 business days of finding out. When the money reaches you depends on your bank or UPI app.

6.6 Loopy is not responsible or liable for any refund, return or cancellation. The Seller decides all of them, and the Seller's decision is final. Loopy only helps you reach the Seller and acts on the Seller's decision, as set out in Refunds and Returns.

7. Who is responsible for what

Matter

Responsible

Product description, price, quality, packing and dispatch

Seller

Delivery and courier choice

Seller

Collecting UPI payments and paying Sellers

Loopy, through FamGateway

Cancellation, return and refund decisions

Seller only, and the Seller's decision is final

Platform availability and account security

Loopy

Your own device, UPI app and bank account

You

8. Buyers

Buyers must give correct delivery details, be reachable for delivery, and pay by UPI from their own account or with the account holder's permission. Misuse, payment disputes raised in bad faith, or fraud can lead to suspension.

9. Sellers

Sellers agree to the Selling on Loopy page, which forms part of these Terms.

10. Content and conduct

10.1 Do not upload anything unlawful, misleading, infringing, offensive or harmful, and do not list prohibited products (see Selling on Loopy).

10.2 Reviews must be genuine and based on a real Order. We may remove reviews that are fake, abusive or unlawful.

10.3 Do not take Buyers off the Platform to avoid fees, interfere with the Platform, scrape it, or attempt to defraud other users or Loopy.

10.4 To report unlawful content, email loopynowshopsupport@gmail.com. We act on valid reports and legal orders, and may remove content, cancel listings or suspend accounts that break these Terms or the law.

11. Intellectual property

Loopy's name, logo, design and software belong to Loopy. Sellers keep ownership of their own listings and content and give us a non-exclusive licence to display them on the Platform for as long as they are listed.

12. Liability

12.1 The Platform is provided "as is". We do not promise that it will always be available or free of errors.

12.2 To the extent the law allows, our total liability for any claim relating to an Order is limited to the amount the Buyer paid for that Order. We are not liable for indirect or consequential loss.

12.3 Nothing in these Terms removes rights you have under law that cannot be excluded by contract.

12.4 Loopy is not liable for delays or failures caused by events outside our reasonable control, including outages of UPI, banks or the Payment Provider.

12.5 You agree to compensate Loopy for losses caused by your breach of these Terms, your unlawful content or your unlawful sales.

13. Support and grievances

Grievance Officer, Loopy (Support Team)

Email: loopynowshopsupport@gmail.com

Mumbai, Maharashtra, India

• We acknowledge every complaint within 48 hours.
• We aim to respond and resolve within 7 business days, and in any case within one month.
• Please include your Order number and a description of the problem.

14. Changes to these Terms

We may update these Terms. For material changes we give at least 7 days' notice on the Platform or by email. Continuing to use Loopy after the change means you accept it.

15. Governing law

Indian law applies. Courts in Mumbai, Maharashtra have jurisdiction, subject to any consumer forum rights you have by law.

16. Contact

Support: loopynowshopsupport@gmail.com