Selling on Loopy
What is expected of a seller, how and when you are paid, and what you may not list.
These terms are part of the Terms of Service.
1. Becoming a Seller
1.1 You must be 18 or older and able to sell what you list.
1.2 Give accurate details: your name or business name, email, phone, pickup and return address, and UPI ID or bank account for payouts. We may ask for additional identity or tax information if the law requires.
1.3 You confirm that everything in your listings is accurate and that you have the right to sell the items.
2. Seller details shown to Buyers
Your business or seller name, contact details and dispatch location will be shown to Buyers on your listings and order pages, so that Buyers know who they are buying from.
3. Listings
Describe products honestly: price, condition, specifications, delivery timeline, and country of origin where relevant. Keep stock and prices up to date.
4. Prohibited products
You must not list any of the following:
- illegal items, counterfeits or stolen goods;
- weapons, ammunition and explosives;
- drugs, alcohol, tobacco and vaping products;
- adult content;
- items that infringe someone's intellectual property;
- anything you are not legally allowed to sell in India.
We may remove listings and suspend accounts.
5. Orders and shipping
Dispatch within 3 business days, share tracking details, pack items safely, and deliver in the timeline you promised. See Shipping and Delivery.
6. Payments and payouts
6.1 Buyers pay the price, shipping and the 5% Platform Fee by UPI through FamGateway.
6.2 Loopy holds the payment for the Settlement Delay (about 24 hours from when the Order is placed). During this time, if you approve a cancellation or refund, Loopy can return the money to the Buyer on your instruction.
6.3 After the Settlement Delay, Loopy releases the product price and shipping to you. The Platform Fee is charged to the Buyer and is not deducted from your payout.
6.4 We may hold a payout longer if there is a suspected fraud, a legal order, or a wrong or unclear payout detail, until it is resolved.
6.5 Wrong UPI or bank details you provide are your responsibility, and we are not liable for payouts made to details you gave us.
7. Cancellations, returns and refunds
7.1 You decide every cancellation, return and refund for your products, and your decision is final. Loopy only passes requests to you and acts on your decision. See Refunds and Returns.
7.2 Respond to requests within 3 business days.
7.3 If you approve a refund, pay it to the Buyer within 7 business days, or instruct Loopy to return it if the payment is still held. If you do not pay an approved refund within 7 business days, we may deduct it from your future payouts and pay it to the Buyer.
7.4 We may restrict a Seller account that repeatedly fails to respond to requests.
8. Analytics
Loopy shows you statistics about your own listings and storefront, such as views and orders. They are for your use in running your business and may not be used to identify or contact individual visitors.
9. Taxes
You are responsible for your own taxes and registrations, including any tax you charge Buyers. Loopy does not provide tax advice.
10. Buyer data
Use Buyer data only to fulfil Orders and give support, as set out in the Privacy Policy.
11. Suspension
We may suspend, restrict or close a Seller account, and hold payouts, for breach of these terms, fraud, repeated complaints or legal reasons.